Shipping FAQ

Common Shipping Questions

How long does it take to receive my order? 
This is mostly determined by 2 factors, the items that you ordered, and the shipping method paid for. Most orders are downloaded and packed the following business day after they are placed on our website. Our mailcarrier arrives quite early, so most orders that are packed on a given day are not able to be shipped until the following day. So if you order on a Tuesday, it will be processed and packed on Wednesday, and should be picked up and in the mail on Thursday morning. Though if you pay for Express Mail, we strive to get those orders packed right away so that go out the same day that they are packed.

Priority Mail is a 2-3 day service for most locations in the US. This is not a guaranteed service, but in our experience arrives in 2-3 days about 95% of the time.

Express Mail on the other hand is a 1-2 day guaranteed delivery (1-2 days depending on the destination zip code). For most large metropolitan areas Express Mail is a 1 day service, even if you live all the way on the west coast (we are in Nashville, TN).

This chart should help sum up the 2 domestic shipping options.

Priority Mail (Domestic)
Handling Time
1-2 business days
Shipping Time
2-3 business days average (NOT guaranteed)
Tracking information
tracking number via email
Typical turnaround
4-5 business days average
Worse case*
7-10 days in rare occasions
 
Express Mail (Domestic)
Handling Time
1-2 business days
Shipping Time
1-2 business days average
Tracking information
tracking number via email
Typical turnaround
2-4 business days average
Worse case*
5 days in rare occasions
 

*Worse case: If you ordered on a Friday afternoon, your order won't be processed until Monday, and probably won't go in the mail until Tuesday morning. Priority Mail is a 2-3 day service, so it might arrive on Friday (so 7 days total).

 

What about international orders?
International Orders do take a little longer to arrive, and the chart below shows our experiences with international shipping over the past few years. Please be aware that these estimates also assume no problems with customs (which usually take a few days).

Speaking of customs, please be aware that every country is different, and it is the responsibility of the buyer to pay all customs fees for importing items into their country. We don't know anything about your country's customs policies, sorry that we can't offer more help with this topic.

First Class International Mail
Handling Time
1-2 business days
Shipping Time
14-21 days average (NOT guaranteed)
Tracking information
tracking available to select countries
Typical turnaround
14 business days average
Worse case
4-6 WEEKS in rare situations
 
Global Express Mail
Handling Time
1-2 business days
Shipping Time
6-10 business days average
Tracking information
tracking number via email
Typical turnaround
8-12 business days average
Worse case
2 weeks in rare occasions
 

 

 

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