• How long will my order take to ship? We work hard to get every order out the door as quickly as possible, however with the increase in order volume around Halloween, the average delay between the date of payment and date of shipment is about one week. The current holiday delay will be posted in red on the Paypal shopping cart banner.
  
  Please remember this is an average, and sometimes it can take 2 weeks for an order to ship. Also this does NOT include "Made to Order" costumes. These still have a 2 week turnaround to make, plus the holiday delay. We are sorry about this delay, but each of these costumes are made to order.
  
  
• I need my order by a certain day, how can I guarantee arrival? Unless otherwise stated on the Paypal shopping cart banner, we can only guarantee arrival by Halloween, October 31st. Any DOMESTIC order (NOT Made to Order costumes) placed before October 20th is guaranteed to arrive on or before October 31st via either priority or express mail. If your order arrives after Halloween, you may write "return to sender" on the package when it arrives, and we will issue a complete refund including shipping costs.
  
  If you need your order before Halloween, and it doesn't arrive in time, our standard return policy applies. This means that if it is delivered prior to Halloween (but after you need it), and you want to return your order, you will not get a refund on your shipping costs.
  
  
• I live in another country, when will my order arrive? Unfortunately, there are no guarantees for international packages, the standard return policy is always in effect.
  
  Standard international shipping takes 6-10 business days in transit (typically about 2 weeks), plus the holiday delay. Because of this, international orders placed after October 8th run the risk of not arriving by Halloween.
  
  While not guaranteed, Global Express usually takes 5 business days to arrive, so an order placed even as late as October 15th should arrive without a problem. However, there are no guarantees for international orders.
  
  
• If I email you, can you ship my order out faster? Sending emails only slows down the shipping process. We are a small business, and so the more emails we have to answer, the less time we have for packing orders. However, please don't hesitate to email us questions about products, sizes, etc.
  
  The best way to get your order shipped faster is to use Express shipping. Orders are shipped first come-first serve, except for Express orders, which are moved to the top of the queue.
  
  
• I would like to order a Made to Order costume, will it arrive in time? If your order is placed before October 10th, there should be no problems with getting your costume to you in time. After October 10th, please email us and inquire before ordering. This link will make it easier for me to notice your message, EMAIL US.
  
  
• How fast do you normally ship? Around Halloween we are shipping orders every day, Monday through Friday, When viewing this cart, please add 1 week to the typical handling time estimate, full shipping details.
  
  
• Do you accept returns? Yes, any item that is unused (prosthetics that have been glued on with spirit gum are considered used) may be returned for a full refund. Aradani Studios doesn't charge a restocking fee on returned merchandise.
  
  However, we can't offer a refund on shipping costs, as we have spent money to ship the order to you, and can't recover this cost. As a small business, we can't do this and remain in business. I hope that you understand.
  
  
• Do you accept payment other than Pay Pal? Yes, fill out the Aradani Studios Order form and mail to:

Aradani Studios - Orders
PO Box 160518
Nashville TN 37216